Vendor FAQ's
- How do I set up my vendor account?
To set up your vendor account, register on the website, providing necessary details like business name, contact information, and stripe details. Post-registration, you'll receive an email to verify your account. Follow the on-screen instructions to complete your profile, ensuring all information is accurate and up-to-date for smooth transactions.
- What are the fees involved?
The marketplace charges fees, typically a listing fee for each item and a transaction fee on sales. These fees vary, so review the fee structure carefully. Some marketplaces also offer subscription models or premium features at additional costs, providing enhanced visibility or analytics.
- How do I list my products?
Listing products involves adding them through your vendor dashboard. Provide product details, including name, description, price, and high-quality images. Some marketplaces offer bulk upload features for multiple products. Ensure your listings are accurate and enticing to attract potential buyers.
- What are the payment terms?
Payment terms detail how and when you'll receive earnings. Marketplaces typically release payments post-delivery, with a holding period for returns. Understand the payment schedule, any associated fees, and the process for withdrawing earnings to your bank account.
- How is shipping handled?
Shipping policies vary. Some marketplaces offer fulfilment services, handling storage, packing, and shipping. Others require you to manage shipping, providing options for courier services. Understand your responsibilities, shipping costs, and how to manage tracking and customer communication.
- What is the returns policy?
Familiarise yourself with the marketplace's returns policy, including conditions for accepting returns, who bears the return shipping costs, and the process for refunding customers. Ensure your own policy aligns with the marketplace's standards to avoid disputes.
- How should I price my products?
Price competitively, considering product costs, marketplace fees, shipping, and taxes. Research similar products to gauge market rates. Some marketplaces offer pricing tools or analytics to help you set competitive, profitable prices.
- How can I promote my products?
Utilise the marketplace's promotional tools, like featured listings or ads. Engage with customers through quality product descriptions, responsive customer service, and soliciting reviews. Some platforms also support external marketing efforts, like linking to your social media.
- How do I handle customer service and disputes?
Provide prompt, polite customer service. Address inquiries, complaints, and returns efficiently. In disputes, follow the marketplace's guidelines, aiming for resolutions that satisfy both you and the customer, maintaining your reputation.
- How can I monitor my performance?
Use the marketplace's analytics tools to track sales, customer engagement, and product performance. Regularly reviewing these metrics helps you understand customer preferences, adjust your strategy, and identify areas for improvement.
